Customer Success Operations Associate

BitGo is a leading infrastructure provider of digital asset solutions, focusing on custody, wallets, staking, trading, and settlement services. They are seeking a Customer Success, Operations Associate to streamline processes, analyze customer data, and scale impact for their global client base. The role involves cross-functional collaboration and optimizing key CS tools and systems.

Requirements

• 1–3 years of experience in Customer Success Operations, Sales/Revenue Operations, or Business Operations within TradFi, SaaS, fintech, or crypto.

• Familiarity with CS and CRM tools like Gainsight, Salesforce, Looker, Zendesk, or equivalent.

• Strong analytical skills and comfort working with data to uncover trends, drive insights, and inform decisions.

• Proficient in Excel/Google Sheets; experience with SQL, Python, or data visualization tools is a plus.

• Detail-oriented and highly organized with a process improvement mindset.

• Clear communicator with the ability to translate complexity into action.

Benefits

• Competitive base salary

• Bonus

• Stock options

• Health insurance

• Paid parental leave

• Paid vacation

• Free custom lunches and dinners

• Computer equipment and workplace furniture