Director of Customer Success Operations

This Director role focuses on maximizing customer lifetime value and driving the long-term success of the Renewal and Customer Success operations. The role requires a strategic leader with operational expertise, advanced reporting skills, and a strong understanding of industry trends. The ideal candidate will collaborate with cross-functional teams, optimize processes, and build strong customer relationships.

Requirements

• 7+ years of experience in a senior role overseeing subscription renewal and customer success operations within the SaaS industry.

• Strong analytical skills and proficiency in data analysis.

• Proven experience in negotiation, contract management, and team leadership.

• Experience with CRM and customer success tools (Salesforce, CPQ, Clari etc) is preferred.

Benefits

• Bonus potential

• Equity