Senior Manager, Revenue Operations - Customer Success Automation

OpenTable, part of Booking Holdings, is seeking a Senior Manager of Revenue Operations for Service Automation to lead a team in support of global customer success and account management. The role involves strategic post-sale initiatives, project management, stakeholder communication, and leveraging AI solutions. Responsibilities include owner development, coordination, data analysis, and process improvement to optimize customer experience and efficiency.

Requirements

• 5-10 years of experience in Operations and/or Strategy with people management responsibilities.

• Advanced Excel skills, including proficiency with pivot tables and VLOOKUP.

• Deep knowledge of Salesforce (Service Cloud) and Support operations systems.

• Experience contributing to Salesforce solution design and building a strategic systems roadmap.

• Passion for discovering and implementing cutting edge AI technologies.

• Operational experience measuring and improving efficiency.

Benefits

• Work from (almost) anywhere

• Company-paid therapy sessions

• Company-paid subscription to Headspace

• Annual company-wide week off

• Paid parental leave

• Paid volunteer time

• Development Dollars

• Leadership development

• Access to e-learning

• Travel Discounts

• Employee Resource Groups

• 5 weeks paid vacation

• Private health & dental insurance

• Income protection and life assurance

• Employee Assistance Program

• Pension plan contributions

• Bike2Work

• Season ticket loan

• Social events & happy hours

• Free lunch