Sales Operations Associate

KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 72,000 merchants across Hong Kong, Singapore, Japan and Australia, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secured a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.

Responsibilities:

• Pipeline Management & Lead Generation: Oversee the entire merchant acquisition pipeline from lead generation, lead conversion, merchant pitching, to activation. Ensure smooth workflows, track pipeline metrics, and optimize for maximum ROI and sales effectiveness.

• Sales Growth and Operational Excellence: Collaborate closely with the Business Development team and other supporting functions to drive operational excellence in sales operations, identify areas for improvement on operating procedure simplification, streamlining, and standardization

• Reporting and Analytics: Lead strategic planning by gathering relevant data and performing sales, revenue, and cost analyses. Prepare and deliver insightful reports and dashboards to management for informed decision making and tracking of KPIs.

• Industry Knowledge Expert: Keep up with the latest industry & market trends, best practices, and regulatory developments in the payment sector, and provide recommendations for process and system enhancements

Requirements:

• Bachelor's degree in Business Administration, Operations Management, Science or other related field

• 2-3 years working experience in Sales Operations / GTM Strategy. Experience of working in payment / tech / fintech is a plus

• Ability to drive collaboration between cross-functional team members to execute sales growth strategies

• Strong analytical and problem solving skills. Good numerical skills with advanced knowledge in Microsoft Excel

• Ability to adapt in fast-paced, changing environments and manage multiple priorities simultaneously

• Team player with excellent interpersonal and communication skills

• Ability to work independently; self-motivated and results oriented.

--- Seniority level: Associate Employment type: Full-time Job function: Project Management and Business Development Industries: Financial Services