Senior Manager, Customer Success Operations

OpenTable, part of Booking Holdings, is seeking a Senior Manager to lead strategic post-sale initiatives in support of OpenTable’s global customer success and account management teams. This role involves managing a high-performing team, coordinating cross-functional projects, and manipulating large datasets to improve customer experience and efficiency. The ideal candidate will have a strong background in Support automation, sales outreach tools, and a passion for AI technologies.

Requirements

• 5-10 years of experience in an Operations and/or Strategy role with people management responsibilities.

• Advanced Excel skills, including proficiency with pivot tables and VLOOKUP.

• Deep knowledge of Salesforce (Service Cloud) and Support operations systems.

• Experience contributing to Salesforce solution design and building a strategic systems roadmap.

• Strong presentation and written/verbal communication skills.

Benefits

• Health benefits

• Flexible spending account

• Retirement benefits

• Life insurance

• Paid time off

• Paid parental leave

• Development Dollars

• Leadership development

• Access to on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 20 days of paid time off

• Private health and dental insurance

• Life and Disability insurance