Sales Operations Analyst

The Sales Operations Analyst (internally titled Sales Operations Specialist) is responsible for analyzing sales data, identifying trends, and implementing strategies to improve sales performance across our growing organization. The Analyst serves as a critical bridge between data-driven insights and actionable sales strategies, working closely with the sales team to provide comprehensive support in pipeline management, forecasting, and reporting. In this dynamic position, you will optimize sales processes, ensure data integrity, and drive operational efficiency that directly impacts revenue growth. The ideal candidate will thrive in a collaborative environment, working cross-functionally to streamline operations and provide the analytical foundation that empowers our sales teams to exceed their targets.

We are flexible with geographic location—the ideal candidate can work remotely from anywhere in the U.S. or from our Bethesda, MD or Durham, NC offices.

Primary Duties:

• Support practice facing teams to help them understand operational and data processes, removing roadblocks that prevent or hinder their ability to perform their role.
• Collaborate with cross-functional teams, including marketing operations, provider networks, and performance, to ensure operational process clarity, efficiency, and effectiveness.
• Work closely with the sales team to manage the sales pipeline, ensuring accuracy and completeness of data hygiene; participate in User Acceptance Testing to ensure the system is ready for deployment in production.
• Complete ad hoc and scheduled reporting as required by Network Development
• Provide training and support to the sales team on sales processes, tools, and systems.

Minimum Qualifications:

• Bachelor’s degree in relevant field
• 5+ years progressive working experience within sales operations
• 2+ years in data analytics
• Knowledge in Salesforce CRM, Monday.com, Tableau, Contract Lifecycle Management Software, G Suite, and Microsoft Software

Preferred knowledge, skills, and/or abilities:

• Strong analytical skills, with the ability to analyze data and identify trends
• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Excellent organizational skills, with the ability to manage multiple tasks and priorities; detail-oriented with strong problem-solving and research skills
• Capable of thriving in a high-growth environment that requires wearing multiple hats; ability to work independently and as part of a team
• Knowledge of value-based care models, accountable care, and population health management

Physical Requirements:

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.