Customer Success & Operations Manager

We are seeking a Customer Success & Operations Manager to own the client experience and manage a remote team. This role involves onboarding, providing excellent support, and streamlining processes. It’s a hybrid role with a focus on ensuring smooth customer interactions and continuous improvement.

Requirements

• 3–5+ years of experience in Customer Success, Operations, or Project Management

• Excellent spoken and written English communication skills

• Strong organizational skills with a proactive approach to problem-solving

• Experience managing remote teams or delegating work effectively

• Comfortable handling client-facing responsibilities while managing internal processes

• High attention to detail and ability to juggle multiple priorities

• Empathetic but firm communicator who can balance people and process

• Resourceful, tech-comfortable, and excited about optimizing systems

Benefits

• Paid in USD (bi-monthly payouts: 15th & 30th)

• Up to 14 days of Paid Time Off annually (starting Day 1)

• 100% remote – work from anywhere

• Collaborate with an international team focused on growth, automation, and client success