Commercial Marketing Operations Manager

Company Overview

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

The Opportunity That Awaits You:

Are you energized by the idea of leading and optimizing the operational foundation that fuels a fast-growing commercial organization? As PROCEPT expands the reach of Aquablation therapy, we rely on a robust ecosystem of marketing programs, technology platforms, and field-based assets to bring our solutions to life for surgeons, health systems, and partners across the country.

As our Commercial Marketing Ops Mgr, you will play a critical role in enabling, scaling, and optimizing the operational infrastructure that supports Commercial Marketing and Medical Education programs. This role blends marketing operations, process enablement, systems thinking, and field execution support, ensuring that programs are planned effectively, executed efficiently, and continuously improved through data and insight.

You will serve as a central operational partner across Commercial Marketing, Medical Education, Capital and Utilization Sales, CommOps, Field Service Engineering, and external vendors. Whether supporting peer-to-peer education programs, HYDROS Roadshows or national and regional trade shows, your work will help ensure that teams in the field have the tools, systems, assets, and operational clarity needed to deliver world-class experiences.

This is not just an execution role, it is an opportunity to shape how marketing programs are operationalized, measured, and scaled across the commercial organization. If you thrive at the intersection of planning and execution, enjoy improving systems and processes, and want to help accelerate a company transforming care for millions of men, your next adventure begins here.

What Your Day-To-Day Will Involve:

• Commercial Asset Operations & Deployment
• Manage the end-to-end deployment workflow for commercial field assets including HYDROS mobility units, AquaSim simulators, high- and low-fidelity bench models, and field consumables (e.g., drapes, lube, accessories).
• Coordinate scheduling, packing, shipping, tracking, and retrieval of systems for commercial events, education programs, trainings, and roadshows.
• Maintain real-time dashboards tracking asset availability, location, maintenance status, and upcoming reservations.
• Ensure asset readiness aligns with broader marketing program timelines and priorities.
• Partner with Marketing, Sales, and Operations teams to continuously improve workflows, intake visibility, and execution models.

Technical Readiness & Preventive Maintenance

• Diagnose issues, coordinate needed repairs, and make recommendations on system upgrades or replacements.
• Establish and manage preventive maintenance cycles in partnership with Field Service Engineering and Commercial Operations.

Logistics & Vendor Operations Enablement

• Standardize shipping workflows, packaging requirements, crate design guidelines, and rep-facing instructions.
• Partner with external logistics vendors and internal teams to increase predictability, and improve asset utilization.
• Own and update SOPs, quick guides, and QR-based video instructions to streamline the rep and customer experience.
• Support vendor coordination and performance management related to marketing program execution and logistics.

Marketing Systems, Process Improvement & Insights

• Support the use and optimization of marketing operations tools and platforms (e.g., Salesforce APIs, Smartsheet, tracking dashboards).
• Track and report on operational metrics including utilization, turnaround times, cost efficiency, and execution readiness.

Cross-Functional Collaboration & Governance

• Work closely with Capital and Utilization Sales teams to align field enablement and asset deployment with commercial priorities.
• Communicate clearly and proactively with stakeholders regarding timelines, dependencies, and execution status.

Continuous Improvement & Strategic Insight

• Track KPIs including utilization, maintenance costs, turnaround times, repair trends, and event impact.
• Recommend enhancements to improve scalability, cost efficiency, asset reliability, and field experience.
• Contribute to strategic planning related to future asset expansion, vendor partnerships, and new technology integration.

The Qualifications We Need You to Possess:

• Bachelor’s degree in business, supply chain, operations, or related discipline; or equivalent experience.
• Minimum 5 years of experience in operations, logistics, field service support, or commercial asset management (medical device experience strongly preferred).
• Demonstrated ability to work independently on complex, multi-step workflows requiring judgment and prioritization.
• Strong analytical problem-solving skills and comfort working with technical equipment.
• Excellent communication skills with the ability to influence and collaborate across diverse teams.

The Qualifications We Would Like You to Possess:

• Experience working in Commercial Marketing, Marketing Operations, or Medical Education functions within healthcare or medtech.
• Familiarity with marketing operations platforms, asset management tools, or logistics systems.
• Proficiency in Salesforce, Smartsheet, Excel, or similar tracking / project management tools.
• Ability to travel 25–40% to support key programs, trainings, and commercial events.
• Comfortable working in a remote or hybrid environment while supporting teams across multiple time zones