Customer Success Operations Manager

Unifize is seeking a Founder’s Office – Customer Success Operations Manager to establish and lead the foundation of their Customer Success operations. The role focuses on designing scalable processes, ensuring data integrity, generating metrics, and executing QBRs/MBRs to drive impact for CS teams. The ideal candidate thrives on operational excellence and problem-solving.

Requirements

• 2+ years of experience in Customer Success Operations, Revenue Operations, or a similar analytical role

• Proficiency with Salesforce or equivalent CRM tools

• Experience with B2B roles, ideally with account management and customer success exposure

• Strong analytical thinking and communication skills

• Effective work across diverse functions