Marketing Operations Contractor

Build a Safer World.

TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all.

The Marketing team at TRM Labs is looking for a Marketing Operations contractor to boost technical resourcing and systems administration capacity. This position will support the marketing team in executing campaigns, maintaining systems, and ensuring smooth operations across our marketing technology stack.

You’ll report to the Head of Marketing Operations and work closely with the marketing and sales teams to ensure that our marketing systems—particularly Salesforce and HubSpot—run efficiently and effectively, supporting scalable growth.

The impact you will have:

• Campaign Support: Assist with campaign execution tasks including list segmentation, email builds and deployment, Salesforce campaign setup, workflow creation, and form development

• Systems Troubleshooting: Identify and resolve integration issues between marketing tools to ensure uptime and consistency across systems

• Lead Flow Maintenance: Monitor and manage lead data, ensuring accurate routing, enrichment, and timely notifications to stakeholders

• Operational Requests: Respond to incoming operations requests through a ticketing system, providing timely and thorough support

• Data Hygiene: Conduct ongoing maintenance tasks such as UTM audits, database clean-up, and quality control across marketing data sources

• Special Projects: Support ad-hoc marketing operations initiatives that enhance efficiency, reporting, and scalability

What we’re looking for:

• 5+ years of experience in B2B Marketing Operations, with significant time in fast-paced SaaS environments

• Hands-on experience with: Salesforce (Campaigns, reporting, and lead management), HubSpot (Automation, workflows, forms, and email campaigns), LeanData (Lead routing), Integration platforms such as Zapier, n8n, or similar tools

• Strong analytical and problem-solving skills, especially in diagnosing and resolving system or process issues

• Ability to manage multiple priorities and deliver high-quality work under tight timelines to multiple regional teams

• Detail-oriented with a strong focus on data accuracy and process consistency

• Self-starter attitude with high agency, ownership mindset, and eagerness to operate independently in an IC role

About the Team:

• A 16-person global marketing team across Demand Gen, Regional Marketing, Product Marketing, and Brand that includes high-performing senior ICs and emerging leaders

• Strong async culture with collaborative rituals — including weekly sprint planning, shared dashboards, retrospectives, and performance reviews

• Culture strengths: analytical curiosity, clear communication, self-accountability, and high agency

• Core collaboration hours: 8am - 12pm EST

• No on-call or weekend requirements

• Campaigns, insights, and ops work are tracked against shared sprints and team KPIs

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Life at TRM

We are building a safer world. That promise shows up in how we work every day.

TRM runs fast. Really fast. We’re a high‑velocity, high‑ownership team that expects clarity, follow‑through, and impact. People who thrive here are energized by hard problems, experimentation, and direct feedback. If something takes months elsewhere, it often ships here in days.

That pace isn’t for everyone. If you are optimizing primarily for consistent work-life balance, use the interview process to pressure-test fit. We want teammates who thrive here, not just survive here.

AI Fluency at TRM

AI fluency is a baseline expectation at TRM.

We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.

At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:

• Accelerate repeatable workflows

• Structure and solve problems

• Improve output quality

• Increase speed and leverage

You will be evaluated on applied AI fluency during the interview process.

Leadership Principles

We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.

• Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.

• Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.

• Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.

Learn more: Interviewing at TRM: How We Hire and What Success Looks Like

The impact you will have

This work has real stakes. Depending on your role at TRM, your week might look like:

• Driving critical investigations that can’t wait for typical business hours.

• Shipping products in days when others would schedule quarters.

• Partnering with teams across time zones to deliver insights while the story is still unfolding.

• Building new solutions from first principles when the playbook doesn’t yet exist.

• Protecting victims and customers by tracing illicit activity and disrupting criminal networks.

Join our Mission

At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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